Privacy Policy

Updated March 30, 2025

At Living Tree New Braunfels Counseling Center PLLC, accessible from https://www.livingtreecc.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Living Tree New Braunfels Counseling Center PLLC and how we use it.
https://www.livingtreecc.com/privacy-policy
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at admin@livingtreecc.com.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected in Living Tree New Braunfels Counseling Center PLLC. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Privacy Policy Generator.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. We also ask users to submit new passwords, if applicable. We prioritize security and understand the importance of strong passwords. That’s why we don’t use weak passwords on our website and recommend creating random passwords to help safeguard your account from unauthorized access. This commitment helps protect our users' accounts and data, giving you peace of mind while using our services. When you register for an Account, we may ask for your

Personal Information We Collect from Users:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website

  • Improve, personalize, and expand our website

  • Understand and analyze how you use our website

  • Develop new products, services, features, and functionality

  • Communicate with you, either directly via SMS or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

  • Send you emails

  • Find and prevent fraud

Mobile (SMS) Opt-In Data

We respect your privacy and are committed to protecting your information. Any mobile opt-in data collected, including phone numbers and consent preferences, will not be shared, sold, rented, or otherwise disclosed to third parties for any purpose, including marketing. This data is used solely for the purpose of providing services, sending relevant communications, and maintaining compliance with applicable regulations.

Log Files

Living Tree New Braunfels Counseling Center PLLC follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Email Privacy Policies:

Your privacy and data security are essential to us. We've updated our email privacy policies to enhance your experience and keep your information safe. We're only allowing real email addresses and have strengthened our encryption to protect your data on our website, excluding the use of disposable email addresses.

Updated Browser Policies for Enhanced Security and Privacy

We’ve recently updated our browser policies to enhance your security and privacy. Here’s what you need to know:

  • Stronger Encryption: We’ve upgraded to advanced encryption methods to ensure your browsing data is well protected against unauthorized access.

  • Essential Cookie Use: We now use only the cookies necessary for our website to function properly, reducing unnecessary personal data collection.

  • Improved Harmful Content Protection: Our enhanced system now better identifies and blocks harmful content like malware and phishing.

Learn how to update your browser to secure your online activities.

Adult Content and Compliance with Pornography Laws:

Our dedication to a safe and respectful online experience includes adherence to pornography laws. We ban adult content to ensure our site remains family-friendly. Our robust content moderation system is in place to prevent the appearance of adult material and address any breaches effectively.

Third Party Privacy Policies

We use TherapyNotes for scheduling, payments, telehealth, and client communications. TherapyNotes has its own privacy policy, which governs the security of information on its platform. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

SMS Communications
We use SMS for:

  • Appointment reminders

  • Two-way communication

  • Billing updates

  • Contact verification Clients may opt out of SMS messages by replying "STOP." However, opting out may limit communication regarding your care.

Data Security
We implement HIPAA-compliant security measures to protect your personal and health information. Despite these efforts, no system is completely secure.

Refund & Cancellation Policy
Refunds are provided only for overpayments. Cancellations within 24 hours of an appointment may incur a fee, processed via TherapyNotes.

Crisis Resources
Our services are not for emergency situations. If you are in a crisis, please call 911 or contact a crisis hotline.

CCPA Privacy Rights (Do Not Sell My Personal Information)

  • Under the CCPA, among other rights, California consumers have the right to:
    Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

  • Request that a business delete any personal data about the consumer that a business has collected.

  • Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Use of Content

We are committed to high content quality and integrity standards, thus we ban the use of Lorem Ipsum Generator content on our website, including any Lorem Ipsum text. All content must be original, relevant, and meaningful to our audience. This ensures that our website remains a valuable and trustworthy resource for our visitors.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Living Tree New Braunfels Counseling Center PLLC does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

For Entity Type, we use the Business platforms: Living Tree New Braunfels Counseling Center PLLC, 1067 FM 306 Ste 402, New Braunfels, TX 78130.

Analytics

We may use third-party Service providers to monitor and analyze the use of our Service.

For Analytics, we use the following tracking and analytics tools:

  • Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

For Email Marketing , we use the following email platforms:

  • MailChimp

MailChimp is an email marketing service provided by The Rocket Science Group LLC. MailChimp helps us manage our email lists and send marketing emails to our subscribers. MailChimp uses the data collected to track and monitor the performance of our email campaigns. This data is shared with other MailChimp services and may be used to improve MailChimp's own services. You can manage your email preferences and opt-out of receiving emails from us by using the unsubscribe link provided in our emails.

For more information on the privacy practices of MailChimp, please visit the MailChimp Privacy Policy web page:

Additional Services

For Additional Services , we use the following platforms:

Our website integrates Google Places to provide location-based services.

Your Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights. You have the right under this Privacy Policy, and by law if You are within the EU, to:

  • Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.

  • Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.

  • Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.

  • Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.

  • Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.

  • Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

Exercising of Your GDPR Data Protection Rights
You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

Facebook Fan Page

Data Controller for the Facebook Fan Page

The Company is the Data Controller of Your Personal Data collected while using the Service. As operator of the Facebook Fan Page Living Tree New Braunfels Counseling Center ( https://facebook.com/livingtreenb), the Company and the operator of the social network Facebook are Joint Controllers. The Company has entered into agreements with Facebook that define the terms for use of the Facebook Fan Page, among other things. These terms are mostly based on the Facebook Terms of Service: https://www.facebook.com/terms.php Visit the Facebook Privacy Policy https://www.facebook.com/policy.php for more information about how Facebook manages Personal data or contact Facebook online, or by mail: Facebook, Inc. ATTN, Privacy Operations, 1601 Willow Road, Menlo Park, CA 94025, United States.

Facebook Insights

We use the Facebook Insights function in connection with the operation of the Facebook Fan Page and on the basis of the GDPR, in order to obtain anonymized statistical data about Our users. For this purpose, Facebook places a Cookie on the device of the user visiting Our Facebook Fan Page. Each Cookie contains a unique identifier code and remains active for a period of two years, except when it is deleted before the end of this period. Facebook receives, records and processes the information stored in the Cookie, especially when the user visits the Facebook services, services that are provided by other members of the Facebook Fan Page and services by other companies that use Facebook services. For more information on the privacy practices of Facebook, please visit Facebook Privacy Policy here: https://www.facebook.com/privacy/explanation

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Contact Us

Contact Information